6.113 FAQ-1210 I see an error (-5001:0x80070002) when running the Install Shield to set up Origin. What should I do?

InstallShield-Error-Finish-Previous-Setup

Last Update: 1/12/2025

When you run Origin installer Setup.exe to install Origin but see following error message:

An error (-5001 : 0x80070002) has occurred while running the setup.

Please make sure you have finished any previous setup and closed other applications.
If the error still occurs, please contact your vendor:

This problem may happen if you run the setup.exe from the zip file before extracting.

To solve this problem,

Please make sure you complete downloading the zip file and extract the zip file to local disk before running the Setup.exe file.

Keywords:installation, setup, install shield, zip

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Licensing and Installation

Licensing and Installation

FAQ-2 My trial time ran out but I didn't finish evaluating

FAQ-3 Do we need trial licenses for multiple computers?

FAQ-4 Why is there a watermark on my graphs?

FAQ-5 What is the difference between Origin and OriginPro?

FAQ-6 I installed the Origin (or OriginPro) trial version but I really want to evaluate OriginPro (or Origin). How do I fix this?

FAQ-7 Can I convert the trial into my purchased product?

FAQ-8 I installed Origin with the wrong serial number, how can I correct this?

FAQ-9 Why do I see an error message when trying to install Origin?

FAQ-10 How can I change 64bit Origin to 32bit Origin?

FAQ-12 Is there a Mac Version of Origin?

FAQ-13 Can I run my older version of Origin on the latest OS?

FAQ-14 When I start Origin it tells me to run as an Administrator. I am the Admin on this computer - so what do I do?

FAQ-15 Origin asks me for a User Files Folder. What is this?

FAQ-16 I try to start Origin but nothing happens! What is wrong?

FAQ-17 What should I do if double-clicking on my OPJ file fails to launch Origin?

FAQ-18 I am receiving missing DLL errors. How can I resolve this?

FAQ-19 What should I do when I see "System Folder Build Failed", "X-Function failed to execute", or cannot save project?

FAQ-20 What should I do if my Origin crashes or freezes?

FAQ-21 How can I use my old fitting functions in my upgrade?

FAQ-22 How can I find out if a service release is available for my Origin?

FAQ-23 How do I use my custom files from my previous version in my Upgrade?

FAQ-25 What is the Computer ID or Host ID?

FAQ-26 What is the Authorization Code and why is it needed?

FAQ-27 Does my computer always need an internet connection to run?

FAQ-28 How do I notify OriginLab that I am no longer using a licensed Origin computer?

FAQ-29 What is a Registration ID and how do I get one?

FAQ-30 My About Origin dialog says my license is owned by the wrong person. Why is this and how do I correct it?

FAQ-31 When I try to get a license, why do I see a message telling me the license has been upgraded and that licenses for previous versions are no longer available?

FAQ-32 Why do I see an expiration message when I start Origin?

FAQ-33 Why can't I paste text into the license dialog?

FAQ-35 When I try to get a license, I'm asked for an Access Code. What is this and why do I see this?

FAQ-36 When I try to get a license, I see a message telling me that I do not have access to the license. Why do I see this message and what can I do to solve it?

FAQ-37 When I start Origin, I see a License Information dialog box asking me to enter a Host Name or IP Address, how do I proceed?

FAQ-38 Where can I download the FLEXnet server and/or Origin vendor daemon?

FAQ-39 How can I change my license server to a new machine?

FAQ-40 Can I allow previous versions to run on my upgrade license to allow extra time to upgrade the client installations?

FAQ-41 I already have a FLEX license service managing another software. How do I add the Origin service to my existing FLEX server?

FAQ-42 I need to travel with my computer and run Origin. Can I do this?

FAQ-43 How can I borrow an Origin license for a longer period of time?

FAQ-670 When I start Origin on a client machine and enter the correct FLEXlm server HostName, the information is not accepted and the License Information dialog box re-opens. How do I fix this problem?

FAQ-671 What are Serial Numbers, License and Registration ID?

FAQ-711 I see a Dongle driver error message, Notepad or am asked to enter a license. What is wrong?

FAQ-716 What is mixed concurrent license?

FAQ-735 When running Origin on Mac, Why can't I paste the license text from the web page onto the Origin dialog?

FAQ-741 What license types are supported when run Origin on Mac?

FAQ-751 I see a message "License file missing or incorrect." when I run Origin. What is wrong?

FAQ-752 What should I do if my Origin cannot be started?

FAQ-787 When I try to activate Origin online I see Enter License, but nothing happens

FAQ-788 How do I transfer Origin to another computer?

FAQ-789 After upgrading my Operating System Origin asks me for a license

FAQ-790 Can I transfer my Origin license to another person? How do I do this?

FAQ-792 Why do I see "Your FLEXlm license file does not allow the requested feature." when I use Origin 2016 or higher version to connect with FLEXnet Server?

FAQ-793 What information does Origin send to the website for notifications?

FAQ-797 Do I have to deactivate my old version license before getting started with my new version?

FAQ-798 When I paste my license into Origin I see "The activation time has passed". Why?

FAQ-845 When I try to request a product key I see a message telling me I do not have access to the product key. Why do I see this message and what can I do to solve it?

FAQ-851 I have registered Origin. How do I get my Product Key?

FAQ-854 I see an error message when running Origin installshield. What is wrong?

FAQ-886 How do I get my Product Key?

FAQ-898 What is new in Origin 2018 for Node-locked license?

FAQ-899 I am an auto-upgrade user. Where do I find my product keys?

FAQ-900 I am qualified for auto-upgrade. How to activate my free upgrade to the new version?

FAQ-901 I am the Administrator of a node-locked group license. Some users have left our organization, and new ones need to use Origin. What is the best way for me to transfer product keys to the new users?

FAQ-902 I am the Administrator of a Lab. I need install Origin on 100 computers. What is the best way?

FAQ-903 I am the administrator of a large organization, when my users have to request to use Origin. It is hard to know who are using Origin. Is there a way to release/recover the license from some users?

FAQ-904 What are the changes for network license for version 2018?

FAQ-905 Am I eligible for New Version Update?

FAQ-910 I've entered the Registration Code provided by OriginLab but the webpage tells me that this code is invalid.

FAQ-915 Why do I see "license daemon: system error code: No such file or directory" error when starting the FLEXlm license server on Linux?

FAQ-916 Why do I see "bad ELF interpreter" error when Installing Flexnet Server on Red Hat Enterprise Linux?

FAQ-1003 Why Can't Origin Connect to the Internet to Check for Updates, etc?

FAQ-1028 When I try to install Origin, I see a negative amount of disk space available and cannot install. How can I install Origin?

FAQ-1031 Why do I see "orglab exited with status 53" error when I try to start FLEXnet Server?

FAQ-1074 Common Licensing Error Codes

FAQ-1083 How to deploy a Service Release at Multi-user Sites silently?

FAQ-1086 What should I do if Origin crashes on startup?

FAQ-1089 What should I do if I see license expired error from time to time?

FAQ-1090 Why I see LastErr:1, LastErr:122 or LastErr:401 when activate Origin?

FAQ-1091 My Learning Edition is expiring. How can I renew it?

FAQ-1092 I see error message "Learning Edition data is not right" when activate Origin. What should I do?

FAQ-1093 I see error message "Invalid Product Key" or "Cracked serial number" when activate Origin. What should I do?

FAQ-1095 I see error message "Product Key has already been used" when activate Origin. What should I do?

FAQ-1099 Can I install Origin on M-X (M1, M2, etc.) MacBook?

FAQ-1102 I see an "Incorrect Serial Number" error when install Origin. What should I do?

FAQ-1103 How to download Origin installer with my registered Serial Number?

FAQ-1105 How do I generate a log file?

FAQ-1111 I purchased Maintenance, but still getting message that my Maintenance expired when I open Origin. How can I update the Maintenance Information?

FAQ-1115 What should I do if I see a "The product key must be registered online before activation" error when activating the license?

FAQ-1116 What should I do if I see a "Location is not available" error after install Origin?

FAQ-1117 What is a "Home-use" Product Key and why is it expired?

FAQ-1119 I see an error message saying "Your FLEXlm license file does not match your OriginLab serial number". What should I do?

FAQ-1120 I merged multiple licenses on one server but the total license number is not correct, or Origin cannot connect to the server. What should I do?

FAQ-1121 I see an error message saying "The FLEXlm options file does not permit license checkout". What should I do?

FAQ-1122 I see an error message saying "To run this product you need to update your license maintenance date". What should I do?

FAQ-1123 When I connect to server, I see an error message saying "Origin cannot contact your FLEXlm server". What should I do?

FAQ-1124 What should I do if I fail to start Origin license service and see a "The license server manager (lmgrd) is already serving all vendors, exiting." error in the log file?

FAQ-1126 When I tried to install Origin, I got an error "Setup is unable to load all required components." What should I do?

FAQ-1130 How to disable or restrict borrowing of license?

FAQ-1131 I get a "license manager: can't initialize:No SERVER lines in license file." error when strat the FLEXnet server. What should I do?

FAQ-1139 I get a "File not found, orglab.exe" error when start the FLEXnet server. What should I do?

FAQ-1150 I see "The activation period for this license has expired" problem. What should i do?

FAQ-1151 Why I see a product key expired error even though I have a permanent license?

FAQ-1152 I get a "license manager: can't initialize:Cannot find license file." error. What should I do?

FAQ-1160 What should I do if I see a "tcp_s is bad" error when I start server?

FAQ-1166 Does FLEXnet Publisher 2023 Vulnerability affect Origin?

FAQ-1187 What should I do if I see a “WinSock: Connection refused” error when I try to start the FLEXnet server?

FAQ-1189 Why do I see a “HOSTNAME specified in the license file is not available in the local network database” error? What should I do to fix it?

FAQ-1194 How to pre-install/distribute Apps to users?

FAQ-1197 I get a "Lost connection to lmgrd, heartbeat timeout expired, existing. EXITING DUE TO SIGNAL 28 Exit reason 5" error. What should I do?

FAQ-1198 How do concurrent license users know who is occupying the license at any given time?

FAQ-1201 Does FlexNet Vulnerability CVE-2024-2658 affect Origin?

FAQ-1205 I see error “The installed version of the application could not be determined. The setup will be now terminate” when install Origin. What should I do?

FAQ-1210 I see an error (-5001:0x80070002) when running the Install Shield to set up Origin. What should I do?

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