5.96 FAQ-1228 Why my Origin 2025b always crashes on start up? What should I do?

Origin-Crash-on-Startup

Last Update: 11/13/2025

We have received several reports that the recent 3 versions of Origin, 2024b, 2025 and 2025b, may easily crash at startup. The root cause is the recent Microsoft Visual C++ Redistributable. In fact, it is a global issue documented here. Until Microsoft provides a permanent fix, OriginLab offers solutions below to keep you running.

If your Origin always crashes on start-up, please first check if the Microsoft Visual C++ Redistributable package on your PC is Visual Studio 2017-2026 based:

1. Search and open Windows Control Panel. Select Programs > Programs and Features link.




2. In the "Uninstall or change a program" list, locate the entry "Microsoft Visual C++ … - 14.##". If the version number ## is 50 or higher, it is 2017-2026 based.

TO FIX THIS ISSUE, PLEASE UPGRADE YOUR ORIGIN TO V2026 OR LATER!!

If you must remain on your current version, use the workarounds below.

Workaround 1

1. Download vcomp140.dll. Unzip it. It is extracted from an older version of Microsoft Visual C++ Redistributable package, whose version is 14.44.35211.
2. Copy vcomp140.dll into the Origin program folder (default path: C:\Program Files\OriginLab\Origin2025b).
   Administrator rights are required.
3. Try to start Origin. Check if it can launch normally.

If you cannot modify the program folder, proceed to Workaround 2 below.

Workaround 2

1. Make sure no Origin process is running.
2. Open your Origin User Files Folder (default path: C:\Users\<UserName>\Documents\OriginLab\User Files).
3. Find and open file SystemVariables.ogs with Notepad (right-click on the file and select Open with > select Notepad). If the ogs file does not exist, create one
4. Edit the file by adding the system variable in [Main] section

   [Main]
   
   @PESS=-1;
   @MTTL=-1;
   @BDS=0;

   

   
   Save the file.
5. In the same folder, find and open file Origin.ini.
6. Locate the [Startup] section and a key like below:

   [Startup]
   
   sysvar=SystemVariables.ogs

   

   
   Save the file.
7. Try to start Origin. Check if it can launch normally.

Keywords:Origin2024b, Origin2025, Origin2025b, crash when open, frozen, freeze on open, launch, Window Switcher, navigator