OriginLab Support Policy
NOTE: For customers located outside the US or Canada, please contact your Distributor for support.
Product Support
*To view your maintenance status, Run Origin and go to Help: About Origin.
Licensing and Installation Support
With a brand new purchase of Origin, users receive 6 years of guaranteed license and installation support. Keeping a license under Maintenance, extends the lifetime of support and guarantees you will always have the latest version.
Starting with version 8.5, Origin provides a Built-in Deactivation Feature under the Help menu, for users to deactivate their license from a computer and activate it on a new computer.
If the computer with your Origin license cannot be accessed and support is needed to transfer your license to a new computer:
- With Maintenance, users receive priority support on all versions of Origin and System Transfer requests are performed within 1 business day.
- Without Maintenance, System Transfer requests are handled based on the version of Origin last qualified for (See Table for Support End Date):
- If the version is still supported based on the table below, the transfer is complimentary and will be done within 7-10 business days. If your transfer request has not been cleared after 10-business days please submit a support ticket
- If the version is no longer supported based on the table below, a one-time transfer fee will be applied, and will be done within 7-10 business days. Please Contact Sales.
For System and Ownership transfers, please read more about submitting a Transfer Request.
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Qualified Version*
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Released
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Environments Supported**
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License Support
End Date
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2022b (9.95) - 2019 (9.6)
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See Release History
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Microsoft Windows® 10, Windows 8/8.1, or Windows 7; 1 GHz 64-bit (x64) processor
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TBD
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2018b (9.55)
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Apr 2018
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Microsoft Windows® 10, Windows 8/8.1, or Windows 7; 1 GHz 32-bit (x86) or 64-bit (x64) processor
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Nov 2022
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2018 (9.5)
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Nov 2017
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Microsoft Windows®10, Windows 8/8.1, or Windows 7; 2.4 GHz or higher Pentium-compatible processor
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April 2022
No longer supported
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2017 (9.4)
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Nov 2016
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Microsoft Windows®10, Windows 8/8.1, Windows 7 or Windows Vista; 1.5 GHz or higher Pentium-compatible processor
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April 2021
No longer supported
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2016 (9.3) and older versions
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See Release History
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--
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April 2021
No longer supported
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*The version one "qualifies for" is the last version released before the license's Maintenance plan expired. New purchases include a free year of Maintenance, so "qualified version" will be higher than the "purchased" version.
** 32-bit support was dropped in versions 2020 (9.7) and newer
NOTE : Customers can always use the Built-in Deactivation Feature within Origin (version 8.5 and newer) to transfer their license to a new computer themselves. The Support End Date in the table above applies to cases where a customer cannot access their licensed computer and support is required from OriginLab to transfer a license.