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OriginLab Support Policy

NOTE: For customers located outside the US or Canada, please contact your Distributor for support.

Product Support

US/CAN

Product Support

Customers With Maintenance

 

  • Priority Support

  • Technical support via Live Chat, Email, and Screen-Share
  • Custom webinars
  • Help with creating templates, fitting functions, and automation of tasks

    Free estimate for consultation on more complex tasks

 

Customers Without Maintenance

User Forums only

*To view your maintenance status, Run Origin and go to Help: About Origin.


 

Licensing and Installation Support

With a brand new purchase of Origin, users receive 5 years of guaranteed license and installation support. Keeping a license under Maintenance, extends the lifetime of support and guarantees you will always have the latest version.

Starting with version 8.5, Origin provides a Built-in Deactivation Feature under the Help menu, for users to deactivate their license from a computer and activate it on a new computer.

If the computer with your Origin license cannot be accessed and support is needed to transfer your license to a new computer:

  • With Maintenance, users receive priority support on all versions of Origin and System Transfer requests are performed within 1 business day.

  • Without Maintenance, System Transfer requests are handled based on the version of Origin last qualified for (See Table for Support End Date):

    • If the version is still supported based on the table below, the transfer is complimentary and will be done within 7-10 business days. If your transfer request has not been cleared after 10-business days please submit a support ticket 
       
    • If the version is no longer supported based on the table below, a one-time transfer fee will be applied, and will be done within 7-10 business days. Please Contact Sales.

 

For System and Ownership transfers, please read more about submitting a Transfer Request.

 

Qualified Version*

Released

Environments Supported**

License Support
End Date

2022b (9.95) - 2019 (9.6)

See Release History

Microsoft Windows® 11, Microsoft Windows® 10, Windows 8/8.1, or Windows 7; 1 GHz 64-bit (x64) processor

TBD

2018b (9.55)

Apr 2018

Microsoft Windows® 11, Microsoft Windows® 10, Windows 8/8.1, or Windows 7; 1 GHz 32-bit (x86) or 64-bit (x64) processor

Nov 2022

2018 (9.5)

Nov 2017

Microsoft Windows® 11, Microsoft Windows®10, Windows 8/8.1, or Windows 7; 2.4 GHz or higher Pentium-compatible processor

April 2022

No longer supported

2017 (9.4)

Nov 2016

Microsoft Windows® 11, Microsoft Windows®10, Windows 8/8.1, Windows 7 or Windows Vista; 1.5 GHz or higher Pentium-compatible processor

April 2021

No longer supported

2016 (9.3) and older versions

See Release History

--

April 2021

No longer supported

*The version one "qualifies for" is the last version released before the license's Maintenance plan expired. New purchases include a free year of Maintenance, so "qualified version" will be higher than the "purchased" version.
** 32-bit support was dropped in versions 2020 (9.7) and newer

 

NOTE : Customers can always use the Built-in Deactivation Feature within Origin (version 8.5 and newer) to transfer their license to a new computer themselves. The Support End Date in the table above applies to cases where a customer cannot access their licensed computer and support is required from OriginLab to transfer a license.

 

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