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OriginLab Support Policy

NOTE: For customers located outside the US or Canada, please contact your Distributor for support.

Product Support

US/CAN

Product Support

Customers With Maintenance

    Priority Support
  • Technical support via Live Chat, Email, and Screen-Share
  • Custom webinars
  • Help with creating templates, fitting functions, and automation of tasks

    Free estimate for consultation on more complex tasks

Customers Without Maintenance

User Forums only

*To view your maintenance status, Run Origin and go to Help: About Origin.



Licensing and Installation Support

NOTE: For System and Ownership transfer, view transfer policy.

Version

Released

Environments Supported

End Date

2021 (9.8) - 2018b (9.55)

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Microsoft Windows® 10, Windows 8/8.1, or Windows 7; 1 GHz 64-bit (x64) processor *

TBD

2018 (9.5)

Nov 2017

Microsoft Windows®10, Windows 8/8.1, or Windows 7; 2.4 GHz or higher Pentium-compatible processor

Nov 2021

2017 (9.4)

Nov 2016

Microsoft Windows®10, Windows 8/8.1, Windows 7 or Windows Vista; 1.5 GHz or higher Pentium-compatible processor

April 2021

2016 (9.3) and older versions

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April 2021

* 32-bit support was dropped in versions 2020 (9.7) and newer


NOTE: After licensing support end date, those versions will not be eligible for system transfers. Please Contact Sales.

 

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