OriginLab Support Policy
NOTE: For customers located outside the US or Canada, please contact your Distributor for support.
Product Support
*To view your maintenance status, Run Origin and go to Help: About Origin.
Licensing and Installation Support
Starting with version 8.5, Origin provides a Built-in Deactivation Feature under the Help menu, for users to deactivate their license from a computer and activate it on a new computer. This feature provides easy management of node-locked licenses to the customer, with or without a valid Maintenance plan, and never expires. For cases where a computer is not accessible and the built-in deactivation tool cannot be used, please see our support policy below.
If the computer with your Origin license cannot be accessed and support is needed to transfer your license to a new computer:
- With Maintenance, users receive priority support on all versions of Origin and System Transfer requests are performed within 1 business day.
- Without Maintenance, System Transfer requests are handled based on the version of Origin (See Table for Support End Date):
- If the version is still supported, the transfer is complimentary and will be done within 7-10 business days.
- If the version is no longer supported, a one-time transfer fee will be applied, and will be done within 7-10 business days. Please Contact Sales.
For System and Ownership transfers, please read more about submitting a Transfer Request.
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Version
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Released
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Environments Supported
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License Support
End Date
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2021b (9.85) - 2019 (9.6)
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See Release History
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Microsoft Windows® 10, Windows 8/8.1, or Windows 7; 1 GHz 64-bit (x64) processor *
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TBD
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2018b (9.55)
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Apr 2018
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Microsoft Windows® 10, Windows 8/8.1, or Windows 7; 1 GHz 32-bit (x86) or 64-bit (x64) processor
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Apr 2022
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2018 (9.5)
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Nov 2017
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Microsoft Windows®10, Windows 8/8.1, or Windows 7; 2.4 GHz or higher Pentium-compatible processor
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Nov 2021
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2017 (9.4)
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Nov 2016
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Microsoft Windows®10, Windows 8/8.1, Windows 7 or Windows Vista; 1.5 GHz or higher Pentium-compatible processor
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April 2021
No longer supported
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2016 (9.3) and older versions
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See Release History
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--
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April 2021
No longer supported
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* 32-bit support was dropped in versions 2020 (9.7) and newer
NOTE : Customers can always use the Built-in Deactivation Feature within Origin (version 8.5 and newer) to transfer their license to a new computer themselves. The Support End Date in the table above applies to cases where a customer cannot access their licensed computer and support is required from OriginLab to transfer a license.